Shipping policy

Shipping Policy – The Swiss Standard

Effective Date: 10 November 2024

At The Swiss Standard, we strive to provide prompt and reliable delivery for all of our customers. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website.

1. Order Processing Time

  • All orders are processed within 1-2 business days, and delivered Wednesdays. Orders are not processed or shipped on weekends or public holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery during peak periods. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery times depend on the shipping method selected at checkout and your location. Typical delivery times range from 3-10 business days for standard shipping.
  • Delivery delays can occasionally occur due to unforeseen circumstances, such as customs delays or carrier issues.

3. Shipment Confirmation and Order Tracking

  • You will receive a shipment confirmation email once your order has shipped, containing tracking information. The tracking number will become active within 24-48 hours.

4. International Shipping

  • We currently offer international shipping to select countries. Shipping rates and delivery times for international orders will vary based on the destination.
  • The Swiss Standard is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (e.g., tariffs, taxes) are the responsibility of the customer.

5. Damages and Lost Shipments

  • The Swiss Standard is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. Return Shipping

  • Please refer to our Return Policy for instructions on how to return items. Customers are responsible for the shipping costs associated with returns, and all returns must be initiated within the return window specified in our Return Policy.

Contact Information For further questions or concerns about our Shipping Policy, please contact us at info@theswissstandard.com or call +41762793284.