Contact information

Contact Information Policy – The Swiss Standard

Effective Date: 10 November 2024

At The Swiss Standard, we value your feedback and are committed to providing exceptional customer service. This policy outlines how you can reach out to us for any inquiries, support, or feedback related to our products and services.

1. Contact Methods

  • Email: For any questions, support, or feedback, you can contact us at info@theswissstandard.com. We strive to respond to all email inquiries within 24-48 business hours.
  • Phone: You can reach us directly at +41762793284 during our business hours, which are Monday to Friday, 9:00 AM to 5:00 PM (CET).

2. Customer Support

  • Our customer support team is dedicated to assisting with order inquiries, returns, refunds, shipping questions, and general information about our products.
  • For immediate assistance during business hours, we recommend contacting us by phone.
  • For detailed inquiries or non-urgent matters, we suggest reaching out via email for a comprehensive response.

3. Response Time

  • We aim to respond to all inquiries as promptly as possible. While most inquiries are answered within 24-48 business hours, response times may vary during peak periods or holidays.

4. Feedback and Suggestions

  • We welcome customer feedback and suggestions to improve our products and services. You may send your feedback directly to info@theswissstandard.com.
  • While we appreciate all feedback, please note that any suggestions provided become the property of The Swiss Standard and may be used to enhance our offerings without obligation or compensation.

5. Data Privacy

  • Any personal information you provide to us when contacting our support team is managed in accordance with our Privacy Policy. We are committed to protecting your privacy and ensuring the security of your data.
  • For more information on how we manage and protect your personal data, please refer to our Privacy Policy on the website.

6. Updates to Contact Information Policy

  • This policy may be updated periodically to reflect changes in our contact procedures. We recommend reviewing this policy from time to time for any updates.

Contact Information